Our Policies

Star Skills Swimming is a professional business and as such adheres to the following policies:

Privacy policy
In accordance with the Privacy Amendment Act (2000) any information collected by Star Skills Swimming will only be used for matters specifically related to undertaking mobile private lessons.

Cancellation policy
Whilst Star Skills Swimming aims to be flexible, lessons cancelled within 4 hours prior to the start time of a lesson will incur the lesson fee. It is the responsibility of the participant / parent to contact the teacher at all times including when making a decision on inclement weather.

Refund Policy
Any lessons purchased from Star Skills Swimming are valid for 12 months. Refunds will only be given with medical certificates.

Payment Policy
Payment must be made prior to the start of the first lesson. Payment plans are available. Download the Payment Policy.

Occupational Health and Safety Policy
Download the OHS policy

Member protection Policy
Download the Member Protection Policy

Code of Practice
Download the Code of practice